Sweater Collection

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Frequently Asked Questions

How will I know when my order has been processed and shipped?

You will receive tracking confirmation once your order has been processed. Keep an eye out for this notification to track the status of your order.

Can I choose faster shipping options, such as Priority or Next Day?

Yes, you can select Priority or Next Day shipping at checkout for faster delivery.

How do exchanges work, and what items are eligible?

Exchanges are available for clothing only within 7 days of purchase. The buyer is responsible for all shipping costs associated with the exchange.

Can I request a refund for my purchase from Modest Vybez Boutique?

Unfortunately, we do not offer refunds. However, we do offer exchanges for clothing items within 7 days of purchase.

Are there any items that are considered final sale, meaning they cannot be exchanged or refunded?

Yes, the following purchases are considered final sale and cannot be exchanged or refunded:

• Clothing with fringe options added by Modest Vybez Boutique
• Accessories
• Jewelry
• Sale Items

How long does it take to process an order, and are there customizations available?

Orders are typically processed within 1-3 business days. If customizations are needed, please allow an additional 7-14 days, plus processing time.

What are your operating hours?

We are open from Monday to Friday for order processing and customer support. Please note that we are closed on Saturday and Sunday, and no shipping or order processing will occur on these days.